Refund Policy for Tropical Roam Tours

Thank you for choosing Tropical Roam Tours for your Travel and Tour needs. We are committed to providing you with an exceptional booking experience and a memorable journey. Please take a moment to review our payment policy before making a reservation.


1. Payment Methods:

You can pay using major credit and debit cards, Visa, Mastercard, American Express, Discover, Diners Club. All transactions are securely processed to ensure the safety of your personal and financial information.


2. Booking and Reservation:

To secure your booking, an initial authorization (auth) will be processed during checkout. This authorization is a temporary hold on your credit/debit card, ensuring the availability of funds. Please note that this is not a charge and will be released if the booking is not confirmed.


3. Confirmation and Balance Payment:

Once your booking is reviewed and confirmed by our team, the remaining balance of the tour will be charged to your authorised payment method. You will receive a confirmation email with your booking details, itinerary, and payment receipt.


4. Cancellation and Refunds:

In the event of a cancellation, our cancellation policy applies. Cancellations made within 7 days/weeks of the tour start date will be subject to a cancellation fee of 50% of total booking cost. Cancellations made prior to this timeframe will receive a full refund of the initial authorization amount. Please refer to our full cancellation policy for more details.


Refund and Cancellation Policy for Tropical Roam Tours


Effective Date: 9th of August 2024

At Tropical Roam Tours, we aim to provide you with exceptional travel experiences and customer service. We understand that plans may change, and we're here to assist you with cancellations and refunds. Please review our Refund and Cancellation Policy below.


1. Cancellation and Refund Requests:

1.1. Cancellation requests must be submitted in writing via email to [email protected] or through our customer portal.
1.2. Refund requests will be processed according to the cancellation policy associated with the specific service(s) booked. Please refer to your booking confirmation or contact our customer support for details.


2. Tour Packages and Activities:

2.1. Cancellation policies for tour packages, activities, and excursions vary based on the destination and service providers. Please review the specific cancellation terms provided during the booking process.


3. Changes and Modifications:

If you need to make changes to your booking, such as altering travel dates or the number of participants, please contact our customer support team as soon as possible. Changes may be subject to availability and could result in additional charges.


4. Late Payments:

Failure to pay the remaining balance within [5 days/weeks] of booking confirmation may result in the cancellation of your reservation. Please ensure timely payment to secure your spot.


5. Currency and Pricing:

All prices displayed on our website are in USD. Prices include all applicable taxes and fees, unless otherwise stated.


6. Payment Security:

We take your privacy and security seriously and have implemented measures to protect your data.


7. Contact Information:

If you have any questions or need assistance regarding payments, please don't hesitate to contact our customer support team at [email protected] or +94 77 114 7788


By making a reservation with Tropical Roam Tours, you agree to abide by our payment policy and terms of service. We look forward to helping you create unforgettable memories during your travel experience. Safe travels!